Spotlight
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said the company caters to all segments
of the industry, from budget to premium.
“All items are drop-shipped from
our manufacturers,” Dhar said. “We
only sell proven products from large
manufacturers, all backed by proper
warranties. Our PTAC units meet the
latest EPA gas standards. We also offer
Tesla Level 2 EV chargers.”
Adapting to market shifts
The U.S. hotel amenity market, valued
at $18.34 billion in 2024, is projected to
reach $30.12 billion by 2033, growing at
a 6.5 percent CAGR from 2026 to 2033,
according to Verified Market Reports.
Following the COVID-19 pandemic,
supply chains were still recovering and
parts for products like TVs were in high
demand but often unavailable.
“The industry has recovered
from COVID,” the Patels said. “We
use a drop-ship model with all our
manufacturers, so we don’t need to
raise costs for storage.”
However, tariffs and inflation have
pushed up prices—for products, labor
and shipping. This trend is affecting
all manufacturers and contributing to
overall cost increases. As a one-source
solution, the Patels said, Hospitality1
provides products and services
through a single point of contact,
saving hoteliers time otherwise spent
coordinating with multiple vendors.
“Being hotel owners ourselves,
we understand the daily challenges
hoteliers face,” Dhar said. “We use our
hotel and product experience to help
hoteliers make the right decisions.”
Next phase of growth
Over the past 20 years, Hospitality1
crossed several major milestones and
adopted modern operational strategies.
The company now plans to expand into
a new, high-tech offering.
“In the next phase of our growth,
we’re preparing for supplying a hotel
robot concierge,” according to the
company’s website. “The concierge will
help your hotel with daily tasks such as
towel and meal delivery. The new line
of hotel amenities will include console
integration with Google Assistant.”
The Patels are encouraged by how the
hotel industry has evolved to recognize
the role of amenities in shaping the
guest experience. They advise aspiring
entrepreneurs to stay patient while
building their client base.
“Don’t oversell and underperform,”
the Patels concluded.
www.asianhospitality.com
July 2025 | Issue 238
During a renovation at the Aloha Hotel in Long Beach, California, Dhar Patel saw a gap in the amenity
supply process that inspired him to start his own company.
“We aim to stay ahead of the industry
by keeping up with cutting-edge
technology. We’ve worked with both
franchise and independent properties
and over the years, we've expanded to
include purchasing groups, boutique
hotels and organizations beyond
AAHOA.”
Babita Patel, co-founder of Hospitality1